Background
Fanny is a change and transformation leader with 14 years' experience delivering organisational change, digital transformation and enterprise technology implementation across education, emergency services, government and private sector organisations. A PROSCI-certified practitioner and former Accenture management consultant, she leads change teams, engages executives and stakeholders, and drives adoption of complex platforms including ServiceNow, Salesforce, Dynamics 365 and TechnologyOne.
As Principal - Change and Comms, Fanny shapes change strategy and approach, assesses impacts across roles and processes, and designs the engagement, communications, training and readiness activities that carry a program through go-live and into business as usual.
Known for a pragmatic, people-centred approach, Fanny balances business outcomes with employee experience — building change capability within client teams, tracking readiness and sentiment, and giving sponsors a clear view of where resistance sits and what will shift it.
Recent achievements
- Led the change workstream for a SharePoint-based document management system implementation impacting around 1,500 employees at Box Hill Institute.
- Directed change and training for a Salesforce-based re-enrolment solution affecting 100 staff, roughly 5,000 students and 1,000 employers.
- Led change management for a large-scale ServiceNow implementation at the Country Fire Authority, spanning 35,000 active volunteers and 2,000 employees under tight timeframes.
- Led a team of change and training professionals across an 11-project Business Enablement Program, including TechnologyOne finance, student management and HR & payroll cloud migrations.
- Delivered training strategy and materials for a large-scale Microsoft Dynamics 365 implementation, setting a new standard for training quality at Programmed.
- Led training development and delivery for a large-scale Salesforce implementation at a major Australian financial institution with Accenture.
Let’s shape what’s next.
If you have significant change to deliver — not just advice to receive — we’d welcome a conversation.